![]() ![]() Right now, “Fact Finding Interviews” are not being scheduled and “Notices of Unemployment Insurance Fact-Finding Interviews” are not being sent out unless you specifically request a scheduled fact-finding interview when IWD “cold calls” you. It will also have the telephone number IWD will use to call you. Both you and your employer will get a "Notice of Unemployment Insurance Fact-Finding Interview." This notice will tell you the date and time of the interview. You and your employer will have a fact-finding interview with a representative from Iowa Workforce Development (IWD). ![]() Traditional Fact-Finding Interview Process If you do not return their call by the two-day deadline, they will likely make a decision based on whatever information they have, which might be just the employer’s statement/version of the facts. If you get a voice mail message from IWD, call them back right away.Make sure your voicemail box/answering machine is not full and that people can leave messages.If the phone number is for a landline, you may want to stay near it to be able to answer it, and if you will be away, make sure it is hooked up to an answering machine. If that number is for a cell phone, keep the phone charged and with you. ![]() Make sure IWD has the correct phone number for you.However, providing your statement and version of the facts to the IWD representative whenever they “cold call” you will likely result in faster processing of your claim.īecause of this new “cold calling” process, there are a few important things to keep in mind: You still have the right to choose this option. This set date and time is a traditional “fact finding interview” (described in more detail below). The representative should tell you that you can still choose instead to have a scheduled “Fact Finding Interview” phone call at a set date and time in the future. If you answer the phone, the IWD representative will ask you questions about your unemployment case right then. If IWD calls you and gets your voice mail, they may leave a voice mail with callback information and give you a two-day deadline to return the call and provide your version of the facts related to your unemployment case. If IWD tries to call you and can’t reach you, they may try a second time within 48 hours. It may be an unscheduled “cold call.” IWD may also “cold call” your employer to ask them to provide a statement as well. ![]() What happens next after I file my unemployment benefits claim?Īfter you file for unemployment, Iowa Workforce Development (IWD) will call you. Many people who file for unemployment have to go through a hearing to find out if they get benefits. You could do a backdated application for Pandemic Unemployment Assistance (PUA) in an effort to erase that “overpayment”. However, it is important to note that Iowa Workforce Development put many people into traditional unemployment benefits at the beginning of the pandemic and is now asking people to pay that money back. Please see other articles on our website for information about these benefits. There are additional federal benefits such as Pandemic Unemployment Assistance (PUA), Pandemic Emergency Unemployment Compensation (PEUC), and Federal Pandemic Unemployment Compensation (FPUC). *NOTE: This article discusses the process for traditional unemployment benefits. ![]()
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